FAQ — Bulk WhatsApp Sending Questions | RowReach

Answers before you install

Common questions about sending bulk WhatsApp messages from a spreadsheet with RowReach. If yours is not here, write to us; we usually reply within the hour.

What people ask most

Whether bulk sending is safe for a WhatsApp account and how the pacing protects it; how many messages a plan allows per month; which file formats work, and whether recipients have to be saved as contacts first; how personalisation with column tokens behaves when a cell is empty; and how billing, quotas and upgrades are handled.

Frequently asked questions

What is RowReach?

RowReach is a top-rated Chrome and Edge extension that lets you send bulk WhatsApp messages without saving contacts or using Broadcast lists. Trusted by 50K+ professionals, it supports personalized messaging, file attachments, and reduces the risk of number bans — all via WhatsApp Web.

How does the bulk WhatsApp sender work?

Write your message using the @name token, paste your contacts (or sync from Sheets, Excel, or CSV), and press SEND for each recipient. Your personalized message is delivered through WhatsApp Web.

Is using this tool legal and secure?

Yes. It works with WhatsApp and WhatsApp Business, never accesses your chat history, and doesn't require scanning third-party QR codes. The click-to-send model keeps you compliant with WhatsApp's policies.

Can I send bulk messages in one click?

No. One-click bulk methods violate WhatsApp's Terms of Service and result in immediate bans. RowReach requires you to press SEND per recipient — still exponentially faster than typing manually, while keeping your account safe.

Does the sender support media files?

Automatic filling supports text, links, and emojis. You can manually attach images, videos, or documents while sending through the interface.

Do I need the WhatsApp Business API?

No. RowReach works seamlessly with your standard personal or business WhatsApp on mobile and desktop — no API setup required.